Returns Policy

Contact us before returning any items, letting us know whether you would like a refund or exchange. Our policy lasts 14 days from your receipt of the product; if 14 days have gone by since you received the product then we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalised products

If your book has been personalised (for example with a signature), we cannot returns or refunds for any reason unless the product is defective.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Shipping and handling fees are not refundable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24h of evaluation.

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

We reserve the right to charge a handling fee on all returned products.

Shipping

To return your product, you should mail your product to books@prominentmedia.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.